Customer Service, Ordering & Shipping

Order Processing

Typical turnaround time on print orders is three weeks, exclusive of the time it takes to ship. For orders on canvas, please allow four weeks. Custom orders are four weeks or more and we'll advise you on turnaround once the order is placed.

Turnaround time on orders does not include the time it takes for your order to be handled by the carrier. Please allow additional time for shipping. If you require an order by a specific time, for example for a gift, please contact the gallery directly and we'll see if we can expedite your order. Thank you.


Shipping and Handling

Orders for prints may be shipped anywhere in the continental United States via FedEx Ground for 10% of the total purchase price, exclusive of tax, or for a flat shipping cost of $10, whichever is greater. For example, an order for a matted 22x28 print priced at $175 would be shipped for $17.50. A $75 print would be shipped for the minimum S&H cost of $10.

For Alaska and Hawaii, S&H for print orders will be 20% of the total, or a minimum fee of $15.00, whichever is greater.

International orders will be priced at cost based on the least expensive option available at the time.

When placing an online order in the Web Store, the exact shipping cost will be calculated at the final checkout.

Ground shipping delivery times will depend upon the distance from the gallery that the order is being shipped to. For example, orders to California typically require four business days to reach their destination. Orders going to NY, NJ and CT addresses may be received in as little as one day.

We provide a tracking number with each order we ship but cannot be responsible for any delays due to the fault of the carrier or weather or other unusual conditions.


Sales Tax

Sales tax equaling 8% of the order will be charged on all orders that originate in or ship to a New York State address. When placing orders online, the sales tax will be added to your total at the final checkout.


International Orders

We're happy to fill orders outside of the USA. Currently, we can only accept international orders by phone. If you would like to place an international order, or would like information on our international shipping options, please contact us directly at the gallery.


Returns

We promise your complete satisfaction with any order you place. If you'd like to return an order, please e-mail (returns@jordangallery.com) and we will issue a return shipping label via e-mail. You may request a refund or an exchange. Please keep shipping materials on hand and be sure the item is packed securely.


Contact Information

G. Steve Jordan
PO Box 840
Stone Ridge, NY 12484
Phone: (845) 687-4300
E-mail: contact@jordangallery.com
Website: JordanGallery.com  |  MohonkImages.com



Click here for more information on our photographs and print-making process.