Fine Art Landscape Photography
Customer Service, Ordering & Shipping
Typical turnaround time on print orders is three weeks, exclusive of the time it takes to ship. For orders on canvas, please allow four weeks. Custom orders are four weeks or more and we'll advise you on turnaround once the order is placed.
Turnaround time on orders does not include the time it takes for your order to be handled by the carrier. Please allow additional time for shipping. If you require an order by a specific time, for example for a gift, please contact the gallery directly and we'll see if we can expedite your order. Thank you.
2017 Holiday OrdersBecause our studio no longer keeps regular hours and will be closed during much of the holiday season, please allow 6-8 weeks for us to complete online orders, not including shipping time. As a result we are unable to process orders that require delivery in time for the holidays. Thank you.
Shipping and Handling
Orders for prints may be shipped anywhere in the continental United States via FedEx Ground for 10% of the total purchase price, exclusive of tax, or for a flat shipping cost of $10, whichever is greater. For example, an order for a matted 22x28 print priced at $175 would be shipped for $17.50. A $75 print would be shipped for the minimum S&H cost of $10.
For Alaska and Hawaii, S&H for print orders will be 20% of the total, or a minimum fee of $15.00, whichever is greater.
International orders will be priced at cost based on the least expensive option available at the time.
When placing an online order in the Web Store, the exact shipping cost will be calculated at the final checkout.
Ground shipping delivery times will depend upon the distance from the gallery that the order is being shipped to. For example, orders to California typically require four business days to reach their destination. Orders going to NY, NJ and CT addresses may be received in as little as one day.
We provide a tracking number with each order we ship but cannot be responsible for any delays due to the fault of the carrier or weather or other unusual conditions.
You are also welcome to pick up your order in New Paltz by choosing this option at checkout. We'll then contact you, once your order has been filled and is ready for pickup.
Sales tax equaling 8% of the order will be charged on all orders that originate in or ship to a New York State address. When placing orders online, the sales tax will be added to your total at the final checkout.
We're happy to fill orders outside of the USA. Currently, we can only accept international orders by phone. If you would like to place an international order, or would like information on our international shipping options, please contact us directly at the gallery.
We promise your complete satisfaction with any order you place. If you'd like to return an order, please e-mail (firstname.lastname@example.org) and we will issue a return shipping label via e-mail. You may request a refund or an exchange. Please keep shipping materials on hand and be sure the item is packed securely.